Testimonials


Kerri takes great care of all our insurance needs. From saving us money on our premiums to making sure we are fully insured. She has gone out of her way many times to help us.

Sharon B., Customer since 2014

Kudos to the firm for always responding to my concerns and inquiries with expediency and to my satisfaction. Customer service is outstanding!

Customer since 2006

Very thorough review of insurance needs. Many agencies will just retrofit you into a price just to get your business. Nicki asked questions to be sure our insurance coverage matched our true needs.

Customer since 2018

Your customer service is OUTSTANDING! I really, really appreciate the effort that you put into finding me the best rate.

Julieanna E., Customer since 2014

You are all fantastic! Price wise, the best! The ease I experience when changing or adding vehicles is amazing! I am going on 20 years with you, that should say it all!

Kelli F., Customer since 2014

I have been a client close to ten years and recommend Daly Merritt to everyone. I have always had great customer service and fantastic rates for my home and autos. Over the years I have tried shopping around for a better deal but it truly can not be beat I do not even bother anymore. I know I am getting a great price and great local personalized service. I hope to be a customer for 10 more years!

Stephanie B., Customer since 2008

Our agent, Emily Schartz, is always available for questions and service. If we ever need to file a claim, we are sure she will take care of us. Service is why we deal with Daly Merritt.

Customer since 2010

We have always enjoyed working with the Daly Merritt Team. Many of the people have become friends over the years. They truly care about their customers and take the extra step to create the best solutions for our needs.

Scott M., Customer since 1999

Ben looked at my other quotes and explained the small print, he highlighted the differences to me, which then provided everything I needed to know to make a decision. He was professional and extremely helpful.

Betty F., Customer since 2019

I trust my representative to give me the best answers to the questions I ask, it’s not about savings it’s about customer service. Bonnie always has the right answers and saves me money.

Customer since 2010

I think you all make a conscious effort to work with insurance companies that give us the best bang for our buck. I appreciate that fact that you offer Michigan based insurance carriers. Thank you for all you do.

Karen S., Customer since 1997

I have always had very good customer service since joining Daly Merritt about 15 years ago. My agent has been a big help in reducing costs when I added things to insure. Because of the great rates and the personal service, I believe I will be with Daly Merritt for a long time.

Thomas M., Customer since 2012

I enjoy working with Bonnie and know she looks out for my best interest and that’s why I have recommended others to her who have also went through your company.

Harley T., Customer since 2000

I really felt like Ben was interested in helping me find the best rates possible, and he did. Thank you!

Customer since 2019

Kelly Johnson is absolutely amazing! The transition of switching insurance companies was seamless. We have been recommending Daly Merritt to all of our family and friends.

Customer since 2019

I contacted Kelly Johnson from Daly Merritt for help with our home insurance policy, and once again we are extremely satisfied. Got all our questions answered and had great service. We also got a got an affordable policy with all of the trimmings. Thanks Kelly, and Daly Merritt.

Daniel C., Customer since 1995

Emily was very thorough and patient. I had questions, and she explained everything to me in a way that I understood. I was very comfortable accepting the quote for homeowners insurance that Emily provided. I had not purchased a house in over 20 years, so the policy encompassed all of the needs that I didn't know I needed! I will feel completely protected in my new home.

Customer since 2000

Sandy Reid is truly a jewel! We needed to add our daughter to our policy as a licensed driver. Sandy patiently walked me through the process as she earned her permit, and finally her drivers license. We are also in the market for a home owners insurance policy. Again Sandy offered timely and professional service, in getting us the quote that we needed. It's so easy to complain about poor customer service. So, I just wanted to make sure that I took the time to extend positive words regarding my recent interaction with Sandy.

Fred G., Customer since 2007

There is nothing we have not thrown at this crew and they just adapt and excel!

Customer since 2008

Sandy was such a gem when we had to insure my father's house that was in a Trust. And she was on point helping us with insurance with our "new" house in Toledo. She is very client oriented!

Barbara G., Customer since 2018

Customer service is superior! My agent, Sandra Reid, is second to none. Always there for me with whatever i need. Has all the answers and offers great suggestions because she knows my situation. Keep up the great work!

Eula G., Customer since 2008

Professionalism, knowledgeable, friendliness, and concern for the needs of their clients, speak to the character of the Daly Merritt employees.

Carmen H., Customer since 1998

Cheryl sought a better quote for our policy renewal from an alternative carrier without any request from us. Outstanding customer service, well beyond most. Thanks, Cheryl!

Dale H., Customer since 2011

I am impressed with the professionalism and care that Emily provides. She always patiently explains any questions I have about coverage and rates. I have in the past and will continue to refer her to friends and family.

Customer since 2011

I love customer service that is up front and honest. I am able to speak or email any questions and always get a response quickly. I have always been treated with respect and care. Thank you, Emily

Christine M., Customer since 2006

Great prices, awesome customer service with local agents. Overall the best insurance experience I've had for auto and home.

Customer since 2019

Bonnie provides the best customer service of any company I have ever bought from. Very easy and always timely.

Kent S., Customer since 1995

When we were getting ready to move we had to put our house up for rent and it was very hard to find someone to insure our rental property. You guys came through for us in a big way by finding someone to insure our property and give us the peace of mind we needed in making a big move!

Mark K., Customer since 2003

I call Bonnie at least once a year. She is always available for all my concerns. She has offered suggestions that helped me with my concerns. She is one of a kind. I've known her for 10yrs. plus.

Cynthia S., Customer since 2010

Always fast and reliable experience. Between my homeowners, rental properties, vehicle, boat, snowmobiles and commercial policies, I’m always needing something whether it’s renewals or changes, and with a simple phone call or email my needs are always met.

Daniel L., Customer since 2013

Bonnie Doyle is very pleasant and also very professional. We never hesitate to call her with a request or questions pertaining to our policy. It’s rare to be treated like you’re the most important/only customer she has.

Customer since 2012